Terms & Condition

PAYMENT, DELIVERY, RETURNS/ ONLINE PURCHASE POLICY:

Definitions : For the purposes of these Terms & Conditions, "Kayla Online," "Company," "We," "Us," and "Our" refer to Kayla Online, the owner and operator of www.kaylaonline.com. "Website" refers to the online platform operated by Kayla Online, while "Customer," "User," or "You" refers to any individual or entity accessing, browsing, registering, or purchasing products through our website. "Products" include all homemade food items, snacks, sweets, beverages, seasonal specialties, and other food products made available for sale on the platform. These definitions shall apply throughout these Terms & Conditions unless the context clearly indicates otherwise.

Eligibility: By accessing or using Kayla Online, you confirm that you are at least eighteen (18) years of age or are using the website under the supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions. You further represent that all information provided during registration, checkout, or communication with us is accurate, complete, and up to date. Kayla Online reserves the right to refuse service, suspend user accounts, or cancel any order if misleading, fraudulent, or incomplete information is provided or if the website is used for unlawful purposes.

Terms: These Terms & Conditions govern your use of the Kayla Online website and all services offered through it. By accessing, browsing, or placing an order on our platform, you agree to comply with these Terms in their entirety. Your continued use of the website following any modifications or updates shall constitute your acceptance of the revised Terms & Conditions. If you disagree with any part of these Terms, you should discontinue the use of the website immediately and refrain from placing any orders through Kayla Online.

Termination: Kayla Online reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate your access to the website if you violate these Terms & Conditions, misuse our services, engage in fraudulent transactions, interfere with the operation or security of the website, or perform any activity that may harm Kayla Online, its customers, or business operations. Any obligations incurred prior to the date of termination shall remain enforceable even after your access to the website has been discontinued.

Modification of Terms & Conditions: Kayla Online may update, revise, or modify these Terms & Conditions from time to time in response to changes in business operations, legal requirements, or service improvements. Any modifications shall become effective immediately upon publication on www.kaylaonline.com, and it is the responsibility of every user to review this page periodically. Continued use of the website following the publication of updated Terms shall constitute your acceptance of those modifications without requiring any additional notification.

Online Shopping Platform: Kayla Online provides a convenient online marketplace where customers can discover and purchase freshly prepared homemade food products made with carefully selected ingredients and traditional recipes. While we strive to ensure that all product descriptions, images, availability, pricing, and nutritional information are accurate and up to date, occasional errors or technical issues may occur. Kayla Online reserves the right to modify, update, discontinue, or remove products and services at any time without prior notice, and such changes shall not create any liability for the Company.

Product Pricing: All prices displayed on Kayla Online are quoted in Indian Rupees (₹) and include applicable taxes unless otherwise specified. Prices may change without prior notice due to seasonal ingredient availability, supplier costs, packaging updates, promotional campaigns, or market conditions. The final payable amount, including applicable delivery charges, discounts, and taxes, will be clearly displayed during the checkout process before payment confirmation. Kayla Online reserves the right to correct pricing errors or cancel orders affected by technical or pricing inaccuracies.

Out of Stock Situations: Although Kayla Online makes every reasonable effort to maintain accurate inventory levels, certain homemade food products may become temporarily unavailable due to high customer demand, seasonal production, or limited ingredient availability. In such situations, customers may be offered an alternative product, partial order fulfillment, delayed dispatch, or a full refund for the unavailable item. Kayla Online shall not be held responsible for any inconvenience caused by temporary stock shortages beyond our reasonable control.

Security: Kayla Online uses commercially reasonable security measures and trusted payment gateways to protect customer information and online transactions. While every effort is made to maintain a secure browsing and shopping experience, no internet-based platform can guarantee absolute protection against unauthorized access or cyber threats. Customers are responsible for maintaining the confidentiality of their account credentials and must promptly notify Kayla Online if they suspect unauthorized access or suspicious account activity.

Indemnity: You agree to indemnify, defend, and hold harmless Kayla Online, its directors, employees, partners, affiliates, service providers, and representatives from and against any claims, damages, losses, liabilities, legal expenses, or costs arising directly or indirectly from your misuse of the website, breach of these Terms & Conditions, violation of applicable laws, infringement of intellectual property rights, or any unauthorized activity carried out through your account.

11. Governing Law & Jurisdiction These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes, claims, or legal proceedings arising from or relating to the use of Kayla Online, its products, or services shall be subject to the exclusive jurisdiction of the competent courts located in Kochi, Kerala, unless otherwise required under applicable law.

Intellectual Property Rights: All content available on Kayla Online, including but not limited to the website design, company name, trademarks, logos, product images, graphics, icons, text, recipes, layouts, illustrations, software, and other digital assets, are the exclusive property of Kayla Online or its respective licensors and are protected by applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, distributed, modified, transmitted, published, or commercially exploited without obtaining prior written permission from Kayla Online.

Entire Agreement: These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund Policy, and any additional legal notices or policies published on the website, constitute the complete and exclusive agreement between you and Kayla Online concerning your use of the website and supersede all previous communications, understandings, representations, or agreements relating to the same subject matter.

Submissions: Any reviews, comments, feedback, suggestions, recipes, ideas, photographs, testimonials, or other materials voluntarily submitted by users through the website or any communication channels shall become the non-exclusive property of Kayla Online. By submitting such content, you grant Kayla Online a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, display, and incorporate such submissions into our products, services, marketing materials, or promotional activities without any obligation to provide compensation or acknowledgment.

Disclaimer: All homemade food products available on Kayla Online are prepared using quality ingredients and hygienic practices; however, product appearance, color, texture, packaging, and weight may vary slightly due to their handcrafted nature. Product images displayed on the website are intended for illustrative purposes only. Customers with food allergies or dietary restrictions are advised to carefully review product descriptions and ingredient information before making a purchase. Kayla Online shall not be liable for allergic reactions, improper storage after delivery, delays caused by logistics partners, natural disasters, government restrictions, or any circumstances beyond our reasonable control. Our total liability, under any circumstance, shall not exceed the purchase value of the product or order giving rise to the claim.